
I am pleased to provide you with this letter or recommendation for the quality of both your customer service and craftsmanship in replacing my residential and detached garage roofs which were damaged in last year’s hail storm.
As promised, the crew was at my home early on the agreed morning and quickly began preparing the grounds around my home to ensure no damage would occur to my existing gutters, drains, landscaping and outdoor furniture. At the conclusion of the work, including the installation of the limited lifetime warranty Owens Corning shingles, flashing and roof vents, the crew cleaned up the excess materials, swept the porches and walkways and ensured that I was satisfied with the condition of my property.
Throughout the entire experience, from preparing the quote, meeting my insurance claim representative and keeping me updated, Cochran Exteriors exhibited a genuine commitment to the professional standards for superior customer service.
I have been extremely satisfied with Cochran Exteriors and highly recommend your work.
Mark Brostoff, Associate Dean and Director with Washington University in St. Louis
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We had a great experience with Cochran Exteriors and Mr. Rob Orf as their sales representative. When Rob first came to my door, I was skeptical about his intent on getting us a new roof, but after talking with him and his professionalism with our insurance company. I would highly recommend Cochran Exteriors and Rob Orf to anyone.
The workers who came out to perform the work were very nice and hardworking. When the project was complete, you wouldn’t even know Cochran Exteriors’ crews were even at our house. Our roof is beautiful and everything that Cochran Exteriors promised was delivered and we couldn’t be happier.
Carla Newton - St. Louis, MO
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Mr. Rob Orf with Cochran Exteriors approached me after a hailstorm that caused damaged to numerous houses in my neighborhood including my own roof. When my insurance adjuster wasn’t initially receptive to a hail damage claim, Rob and Cochran Exteriors’ team took the time to walk the adjuster through the damage and getting the claim approved.
Cochran Exteriors did a great job of guiding me through every step in the roofing process. Cochran Exteriors identified the best color and style of roofing for my house, and upgraded me to an architectural style of shingle. When it came to installing my new roof, their crews worked efficiently and courteously and got the job completed in just one long day. I appreciated that Cochran Exteriors’ crews took the time to clean-up thoroughly at the end of the day and even using magnets to remove stray nails from my garden. None of my plantings were damaged either, which is a real plus.
I am extremely satisfied with Cochran Exteriors and their installation crews, and I appreciate the compliments I receive on my new roof.
John Holmes III – Briarwood Subdivision, Ladue, MO
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We had the roofs replaced on the main house and (2) garages. We also had some additional work done while they were here (i.e., repair hole in the roof, new gutter guards, etc.).
Cochran Exteriors’ representative, Mr. Scott Langford, came out and met with us to review our buildings. He discovered a hole in the roof of the house. He immediately called one of their crews who happened to be in the neighborhood, and they stopped by that same day to temporarily cover the opening for us. He then arranged to be here when the insurance adjustor came out to look at the damage. From the beginning, Scott was very attentive. He maintained constant phone contact throughout the process. While Cochran Exteriors’ crew was replacing the roofs, Scott was right there watching over things for us. When the crew finished, they cleaned up the area completely. Since their work, I think I have only found four or five nails in the yard, which is amazing considering the amount of work they did. After the final settlement, Scott called back one last time, just to make sure all was well. I would happy recommend Cochran Exteriors for any work that needed to be done. Everyone involved were consummate professionals.
Victor Bond
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On October of 2011, Park View Meadows, in Murfreesboro, TN experienced a very unusual and intense hail storm. Our building incurred significant roof, gutter and window damage. We used Cochran Exteriors for all repair work, and they did an excellent job throughout the entire process. We were very satisfied with their response, their communication, and their work.
The staff from Cochran Exteriors was extremely efficient and helpful during the process. They met our insurance adjuster at the facility upon inspection, as requested. They were quite efficient in getting the work done, and were also very mindful of our regulations during the process. They did an excellent job of cleaning up daily and keeping our exits clear for residents.
As an assisted living administrator, I would highly recommend Cochran Exteriors for any roofing, gutters, siding and window needs. Working with them was stress free.
Ms. Marie Littrell, Administrator for Park View Meadows Assisted Living Community
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I wanted to inform you that I am extremely grateful for the outstanding job your company performed on the entire beginning and completion of roofing both my home and my rental home. I am a senior citizen without previous knowledge of any aspects of roofing, costs, the product involved etc.
Your sales team met with me on several occasions educating me on my needs and your product at my convenience. Your sales team also met with my insurance company's estimator and provided them with the skilled information necessary for me to acquire a new roof both at my home and my rental home.
I was very pleased with your highly skilled roofing crew as they completed the job in a timely manner, were extremely considerate of my exterior landscaping while mastering the job of cleaning up all the old debris from the old roof removal.
Your company has also provided me with a new beautiful high quality skylight of which I love, your expertise painting crew painted the ceiling and walls in the same room with high performance paint and the entire job looks outstanding.
Cochran Exteriors is an outstanding company that can be easily recommended for its knowledgeable sales staff, highly skilled workers, ethics, efficiency and quality.
I have already recommended you to my friends, family and neighbors and I know they will be as satisfied as your company has made my family.
Joyce & David Webb, Indianapolis, IN
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I am writing to tell you how wonderfully pleased I am with your company, and with your representative Chase Lecklider!
We were scheduled to close on our new home last week when Murfreesboro suffered our freakish hail storm. The home we were purchasing was in the path of the hail and suffered severe damage necessitating a new roof, gutters, and fascia. Our mortgage company stopped us in our tracks by informing us that we could not close until the roof was replaced. Having sold our home, our moving vans were literally being loaded and we were stuck. The insurance adjuster arrived to assess the damage on Thursday afternoon. On Friday morning Chase and Cochran Exteriors was on the scene and beginning work before 7 a.m. By 9:00 a.m. the damaged roof had been stripped and preparations made for the new roof. The roof was complete by noon on Saturday, our moving vans arrived, and sanity was restored!
Add to this story the fact that during this traumatic time you not only acted fast, but you did such a wonderful job! The roof is beautiful and was clearly done right. Your crew wasted no time, and thoroughly cleaned up after completion. And they took such great care of our landscaping which was not compromised in any way due to their efforts.
Our realtor told us that we had “the first new roof in Murfreesboro” after the hail storm. I have no doubt that is true! I unreservedly recommend Cochran Exteriors and Chase Lecklider for anyone who suffered as a result of the storm or who simply needs a wonderful and valuable new exterior to their home. Thank you again for making a difference in our lives!
With deepest appreciation,
Jeff and Marie Littrell
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I want to thank you so much for the exceptional job that Cochran Exteriors did on my house on Chapel Pike in Marion, Indiana, for the damages resulting from the hail storm that occurred in mid-October.
From our initial contacts by your sales representative and through the final touch-ups, the process went very smoothly. I really appreciated your sales representative making time to meet directly with my insurance adjuster. His knowledge, expertise and being proactive in working with the insurance company helped us to receive all that was necessary in restoring our house.
In addition, your crews completed the bulk of the work in just a few days. That really helped my wife and me immensely, since we were in the process of moving out-of-state at the time. We subsequently leased this house two weeks later, and it was relief to have most of the work completed before we left.
A few small items had to be completed in early spring due to the weather conditions, but Cochran Exteriors were expeditious in getting it done when there was a window of good of weather. Also, when we requested a couple of small additional items to be addressed, they completed them to our satisfaction with no hassle at all.
Again, thank-you for so much for making a potentially frustrating experience a very good one.
Royal Myers, Homeowner at Kahite Subdivision
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I want to thank all of you at Cochran Exteriors for the excellent work you did on the large project at Chapel Creek Condominiums in Marion, Indiana, resulting from the hail storm in mid-October. The project, complicated to a degree with weather delays as well as delays by our insurance claim itself, ended up being a fairly lengthy one, using several trades over several months, but the Association is very appreciative of the knowledge and the perseverance of your staff to see the project successfully to its conclusion.
The Association was particular impressed with your staff’s expertise in working with our insurance company, enabling us to restore and recover all that was lost because of this storm. Without Cochran Exteriors’ help, I’m not so sure that the result would have been so positive and the restoration so complete.
A special thanks to Greg Mitchell, Ross Cochran, as well as John Cochran, with whom I worked as closely with on this project. All of you, as well as the various crews that completed the work, were great.
Royal Myers, Chapel Creek Homeowner’s Association
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I just wanted to take a minute to thank-you for the job that you and your company did on my roof. The entire process went as smooth as possible. I knew I had damage to my roof but had no idea the extent of the damage. Your company was great dealing with my insurance company, installation and clean-up was very professional. I will highly recommend anyone using Cochran Exteriors in the future.
Thank you
Chris Baughman
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As a retired Marine Officer, I take pleasure in recommending COCHRAN EXTERIORS, LLC for contractual labor regarding my home, which suffered damaged in a recent hail storm.
Appraisal, administrative requirements and verbal agreements were extremely professional, on time and were conducted with no flaws handled by the Supervisory Staff as was the insurance claim.
The work (new roof with upgrade) was completed on time and done in the time frame agreed upon. Workers were neat and conducted themselves as gentlemen at all times. When they finished, the area was clean, neat and processed with a magnetic device to clear old and new nails throughout my entire property. I could not be more satisfied with the job and I am certain my neighbors will agree that the upgrade roof is a great improvement to the appearance of my home. I will engage this company in early spring to install a new gutter system, having confidence it will be done with the same perfection as the roof. My home is a three car five bedroom house.
Tom & Dove Arnold
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It brings me great pleasure to recommend Cochran Exteriors as your roofing and siding contractor for your restoration project.
Cochran Exteriors was involved in replacement of my roof and gutters which was “approved” by the insurance company based on Cochran Exteriors’ expertise. They never failed to satisfy me from processing the insurance claim, selection of shingles, providing an extended labor warranty, clean-up and completing the project in a timely fashion. The most impressive aspect of Cochran Exteriors’ as a restoration contractor is the quality of people that they provided. The level of responsiveness, professionalism and personal service exhibited by Cochran Exteriors’ employees & installers is second to none.
In conclusion, you will find no better restoration contractor than Cochran Exteriors. They have been a tremendous asset to me by providing personalized service and execution to our restoration needs. I am certain they will do the same for your project.
Wayne B. ~ Indianapolis, IN
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I would like to take this opportunity to comment on our dealings with Cochran Exteriors.
In June, 2010 we had Cochran Exteriors, LLC repair the hail damage done to our property known as the Jacobs Home. This property houses mentally challenged individuals who are very accustomed to their daily routines. Cochran and their staff were very attentive to the needs of these individuals during the entire repair project.
Cochran Exteriors also did an outstanding job of repairing and/or replacing all of the damaged roofing, siding, window treatments and guttering damaged by the storm. They also dealt with all the details required to satisfy our insurance company and helped us through the entire insurance process.
I highly recommend Cochran Exteriors, LLC for the professional manner in which they attend to each and every detail of the work they performed. When the job was completed, you could not tell they were ever on the property.
Sincerely,
Elliott S. Gold, Campus Coordinator Jewish Federation of Greater Indianapolis, Inc.
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We want to commend your company and your representative, Mike Buland, for all your help during the replacement of our roof. We were originally declined coverage for a roof replacement by our insurance company, but with your company’s expertise we were able to get the insurance company to cover the roof replacement due to hail damage.
We were also impressed with the process of our roof replacement from beginning to end. Every one of your employees was professional and courteous. The area surrounding our house was clean from debris and nails.
We decided on the dimensional shingles and it truly made a difference to the look of our home. Our representative was on the mark when he said the dimensional shingles would make our home look better.
Again, I would highly recommend Cochran Exteriors for any construction jobs.
Sincerely,
Debbie & Jesse DeLuca
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When Cochran Exteriors approached us about the possibility of a new roof, I was not yet ready to bear the expense. Cochran worked with my insurance company to cover the expenses associated with installing a new roof on our house.
The work was finished in a timely manner and was professionally completed. It looks great and functions better than the original. I am very pleased with the attention to detail and the appearance of the dimensional shingles. Mr. Cochran made sure I was satisfied with the job when it was completed. He even sent a worker back to match a section of trim work that I requested be changed.
I would recommend this company to others who need roofing repairs or installation.
Sincerely,Mitchell Steckler
Indianapolis, IN
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We would like to take this belated opportunity to Thank Cochran Exteriors LLC for a job well done on our property.
In June 2010, we contracted Cochran Exteriors LLC to replace the hail and storm damaged roof on our house and garage. They did an outstanding job of removing, repairing, and replacing the roofing on both buildings. It was all done in one day as well as cleanup.
They, also, dealt with the insurance company equitably.
We would recommend Cochran to anyone who would inquire.
Sincerely,
Mr. and Mrs. William McCubbin
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We had Cochran Exteriors replace our roof system which was damaged due to a hail storm. They were professional from the beginning of the insurance process to the completion of the project. The owner of the company showed-up as their crews started to mobilize in order to make sure everything got off to a good start. He also stopped back several times to check on the progress of the job. They were great to work with.
I would highly recommend Cochran Exteriors to anyone.
Sincerely,
Pame Stroh
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