This is my second time using Cochran and I have received excellent customer service both times. Their team is extremely respectful and did an excellent job cleaning up after themselves. I absolutely love my new siding!
I was very pleased. Duke Antonijevic showed up the day after I called and kept me posted during the entire process. I was amazed at the speed at which they were able to complete the work. I highly recommend them.
Duke was...easy to work with and very knowledgeable, definitely will use him and Cochran Exteriors on future projects.
Excellent customer service with Todd. We had our old vinyl siding replaced with insulated siding and moisture guard. Todd was very helpful in comunicating our product choices, finance options, and expected delivery of services. The installation crew was very professional in their work and cleaned up the area perfectly. I would highly recommend Cochran Exteriors to anyone in our neighborhood who also might be looking to replace their old siding.
Todd was very nice, very knowledgeable, and worked with me on getting things done. I would refer him to anyone who needed repairs.
I recently had a new roof put on my home. I was extremely happy with Cochran Exteriors and the associate that worked with me. I did not realize that my roof had experienced hail damage from a recent storm. Todd Short worked diligently with me, explaining what I needed to do in order to fix the damage. He also was very knowledgeable in dealing with my insurance company and how to file a claim. Todd made the process extremely easy. I was extremely happy with my associate and with Cochran that they also replaced my parents roof, as they also experienced hail damage. I know that he went above and beyond with them because they also had damage to some screens. I know that they were happy as well. I would highly recommend Todd and Cochran Exteriors.
Kind and courteous workers who kept me informed throughout the project. Project manager Ralph did a great job of communicating with me. Will definitely use Cochran again.
I was referred to Cochran by a neighbor for a roof replacement. I had already been in contact with other companies but from the start Cochran made the experience so much easier. I highly recommend Ralph for those interested in learning more. Since this was our first home exterior repair Ralph helped educate us on the process, walk through all of our options in detail, kept us up to date proactively throughout the process, and even walked our yard after the roof replacement to ensure he caught any remaining bits and pieces. I will definitely use Cochran again.
So, first of all, let me just say that I have never been in contact with a better company and team than Cochran Exteriors and Construction Specialist Jaxon McKinley. I would like to preface this by saying that I am NOT YET a customer, but I soon will be. My experience started when Jaxon knocked on our neighbor's door and I just watched how he very kindly interacted with my neighbor. After dealing with them, Jaxon knocked on our door and informed us that we had a discontinued shingle and that we also had visible damage. He politely asked if he could get on our roof and do an in-depth inspection. He showed us many pictures and even a video that he had taken. I was very impressed. As a side note, I have never heard an employee speak so well of their company and manager Jaxon did. I could easily tell he loved his job and that made me feel like I would definitely be in safe hands. Anyways, he explained how that his job was to advocate properties for homeowners and help get insurance to pay for necessary work. We have not yet filed a claim because I've been waiting for my wife to get home from out of country work, but we will be filing a claim this week hopefully. But, what REALLY made me choose Cochran Exteriors and be really impressed with Jaxon was when my 7 year old child, who has downs syndrome, came into the room and was being quite distracting. Jaxon stopped what he was doing so I could talk to my kid. Jaxon then began to talk to my kid and got my kid excited and even offered to go color on the driveway with chalk. My son and Jaxon drew on the driveway for 20 minutes until it was time for Jaxon to leave for his next appointment. NEVER in a million years would I ever expect that sort of professionalism AND personal care to be given. I was in tears when Jaxon left because of how he dealt with my son and made his day. I would highly encourage you to choose Cochran Exteriors AND ask for Jaxon McKinley to be your representative.
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