Kept appt On time. Reasonable quote
In case anyone is still considering filing a claim with insurance to try to get your roof replaced from the recent weather, I wanted to share our positive experience. We used Cochran Exteriors, and everything was smooth and easy! Our project manager Chris York was excellent throughout the process! He recommend a total replacement of the roof even though we were only missing a few shingles, and he was great in working with our insurance company (State Farm). He was here the morning the adjuster came, and he was prepared to advocate for us. I was very skeptical that State Farm would agree to do it, but Chris is confident and really knows his stuff.
Within a week of State Farm approving the claim, his crew came out and replaced our roof. It only took them one day! We could not be happier. They took wonderful care of our house and our yard and cleaned everything up before leaving. I would not hesitate to use Cochran Exteriors again in the future. Chris is very friendly and will go out of his way to help you. We had an extremely smooth experience because of him! His number is 317-650-9977.
Chris York is very responsive and very helpful in the whole process!
Props to Cochran Exteriors for replacing the shingles on our home's roof today. Their workers showed up early, were very professional, and did a super job, getting the entire roof completed in under four hours! Given that we had 20-30 mph winds, I am thankful that only shingles flew off of our roof! If you need roof work done, give Cochran a shot.
The process went as smoothly as I could have imagined. When the storm damaged my roof that was a scary - no idea what it was going to cost and what to do. Tony put us at ease and was there to turn it into a good experience.
Showed up on time and apologized that it had taken them a while to get to us. Jim was very professional. Showed me pictures of what he had done on the roof. He didn't have to replace anything, so he didn't charge me anything. Great guy. Would recommend them to everyone!
Andy was on time, did a professional job, was careful of my home & its belongings. The window caulking looks like new. No unsightly cracks anymore. I also appreciate that this business was willing to work with me on the timing of scheduling this job. I was out of town for some time after I purchased this Big Deal, but they didn't mind working with me on scheduling upon my return.
I am still in shock. These guys went above and BEYOND what I expected. I had such a SMALL job -- one that I was afraid no one would even want to bother with: Just a few missing pieces of siding at the top of my roof-line. I'm not sure how they disappeared, but it left an opening for moisture, etc. When Stephen Beck, Project Manager, came by for the "estimate" he was extremely friendly and professional. I was worried that this little job would get lost in the business of day to day for them, but one e-mail to the friendly and helpful Victoria Kemezy (in Business Development) resulted in an immediate phone call from Stephen telling me he wanted to take another photo of the siding because he was having trouble tracking down the exact product. Can you imagine? My house was built over 20 years ago!! Well, today I had a visit from George Fitzgerald, the Sales Manager, and he -- HIMSELF -- got up on a ladder and replaced those missing siding pieces. You can't even tell that it's not the original siding!! FABULOUS!! But that isn't even the BEST PART --- THEY DID ALL THIS FOR NOTHING!!! NO CHARGE!! Just for the goodwill!! With the election going on right now, this was the nicest and best thing I've heard in MONTHS!!! THANK YOU Cochran Exteriros!! I will use you again, if needed, and I will refer all my friends and associates!! Peggy Zehr
I called Cochran because we had raccoons in our attic that damaged the outside of our house and had defecated (BAD NEWS!) in our attic/insulation.
The contractor/field rep I worked with was extremely thorough and helpful. He came out with our insurance agent to do a walk through. My husband works a lot, so I had to deal with this entire situation myself. He was very helpful in explaining to a woman who doesn't know much, what they were going to do, details, etc. He/the company dealt entirely with our insurance company so I didn't have to be the "middle man".
I gave responsiveness a B because their office is not good with communication. The contractor/field rep I worked with was in communication with us, so I would usually call him. If I had a question for the office though, I would always leave a message and no one would call back. Even the first time I called to schedule someone to come out I had to call twice. Bummer for them since they are great in other facets of their company.
The guys who came out to do the work were quick and efficient. They got all our work done in one day. They removed all of the articles from our attic for us and even put the things (boxes, etc) back up in the attic. The main contractor worked with me to make sure the changes that they needed to make to the attic would be ok with our needs in the space.
The work was great, efficient and we are happy with the results! Highly recommend, if you can handle a little responsiveness issue on the office side of things.
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