So, first of all, let me just say that I have never been in contact with a better company and team than Cochran Exteriors and Construction Specialist Jaxon McKinley. I would like to preface this by saying that I am NOT YET a customer, but I soon will be. My experience started when Jaxon knocked on our neighbor's door and I just watched how he very kindly interacted with my neighbor. After dealing with them, Jaxon knocked on our door and informed us that we had a discontinued shingle and that we also had visible damage. He politely asked if he could get on our roof and do an in-depth inspection. He showed us many pictures and even a video that he had taken. I was very impressed. As a side note, I have never heard an employee speak so well of their company and manager Jaxon did. I could easily tell he loved his job and that made me feel like I would definitely be in safe hands. Anyways, he explained how that his job was to advocate properties for homeowners and help get insurance to pay for necessary work. We have not yet filed a claim because I've been waiting for my wife to get home from out of country work, but we will be filing a claim this week hopefully. But, what REALLY made me choose Cochran Exteriors and be really impressed with Jaxon was when my 7 year old child, who has downs syndrome, came into the room and was being quite distracting. Jaxon stopped what he was doing so I could talk to my kid. Jaxon then began to talk to my kid and got my kid excited and even offered to go color on the driveway with chalk. My son and Jaxon drew on the driveway for 20 minutes until it was time for Jaxon to leave for his next appointment. NEVER in a million years would I ever expect that sort of professionalism AND personal care to be given. I was in tears when Jaxon left because of how he dealt with my son and made his day. I would highly encourage you to choose Cochran Exteriors AND ask for Jaxon McKinley to be your representative.
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